FAQ
Orders
Can I make changes to my order once it’s placed?
We process orders quickly, but if you need to make a change, please contact us within 24 hours. We’ll do our best to assist before your order begins production.
Can I cancel my order?
Cancellations are possible within 24 hours only. Please contact us promptly with your order number.
DELIVERY
Where do you ship?
We currently offer domestic delivery within the UAE.
How long will my order take to arrive?
Our delivery window is between 14–21 days from the date of purchase. Each piece is crafted and prepared with care. The estimated delivery timeframe is also shown on each product page.
Do you offer assembly?
Yes – assembly is included for larger furniture pieces and is part of the delivery fee. Our team will ensure your item is installed safely in your space. For smaller items, delivery is to your doorstep.
RETURNS & EXCHANGES
What is your return policy?
Each Paddington Home piece is handcrafted with care and we hope you love it as much as we do. If for any reason you’re not completely satisfied, you may return your item within 14 days of delivery for store credit equal to the product’s value.
To be eligible, items must be unused, in their original condition, and returned in the original packaging.
What if my item arrives damaged or faulty?
All Paddington Home pieces are quality-checked prior to dispatch. If your item arrives with a manufacturing fault, please contact us within 72 hours of delivery. We’ll arrange a replacement or repair at no additional cost.
PRODUCT INFORMATION
Are your pieces made in the UAE?
Yes – our collections are designed and crafted locally in the UAE using premium materials, built to last with a focus on timeless design.
Can I view the furniture in person?
We are an online-first brand. From time to time, we host pop-up events or previews. Follow us on Instagram @paddingtonhome or subscribe to our newsletter for the latest updates.
Do you offer custom sizes or finishes?
We are an online-first brand. From time to time, we host pop-up events or previews. Follow us on Instagram @paddingtonhome or subscribe to our newsletter for the latest updates.
GENERAL
Do you offer trade pricing or work with interior designers?
Yes – we love working with trade professionals. Please get in touch at info@paddingtonhome.com to enquire about trade access.